How reservations work
How reservations work
- How-to
Check a guest’s profile photo
Photos may be unavailable until confirmation or it might be that the guest has not uploaded one. - How-to
What are response rate and response time and how are they calculated?
We measure how quickly and consistently you respond to inquiries and reservation requests. - How-to
Why are hosts asked to respond within 24 hours?
Quick responses to reservation requests, booking inquiries, and other messages build trust in our hosting community. - How-to
As a host, how can I check the status of a reservation?
You can check reservation status in various places: your reservations, messages, or calendar. - How-to
Understanding your reservation status
Find details on the various statuses your reservation may go through. - How-to
How can I check if a reservation for a guest is confirmed?
You’ll get an email when you have a confirmed reservation. You can also go to your reservations, your calendar, or your message thread with … - How-to
Find all your reservations as a Host
Go to the Today tab to find your upcoming reservations from guests. - How-to
How can I hold dates for a guest?
Sometimes hosts want to make dates on their calendar available so that only a certain guest can book. To do this, your guest can request to … - How-to
What does awaiting payment mean?
This means that a host has accepted a guest's reservation request, but the guest's payment hasn’t gone through yet. - How-to
Updating listing descriptions after a guest has booked
Guests with pending or confirmed reservations won’t know if you make any changes to your listing, so you will need to message directly to le…